I must say that you guys are great. Thank you so much for the extra effort you put into the house. We were and still are facing a difficult time with caring for our father and his girlfriend of decades. Dewayne and Kimberly, you two have been great to deal with and have provided a positive experience in a trying time for us. Your patience with us in our decision making and your flexibility with us on start date gave us peace of mind and less to worry about moving forward. When I met you during the walk through, you made it comfortable putting me at ease on what you were able to do. You were very considerate of my father and respectfully acknowledged his armed forces and fireman service, as you Dewayne have served too.
When I talked to you Dewayne and Kimberly on the start date where you and your crew were there ahead of time ready to work you were eager and diligent in asking questions. I knew that day that you read the instructions, informed your team and had a superb approach to following instructions and using your expert judgement and discretion. Thank you for introducing me to your workers who started work right away. The whole team was friendly, professional, and diligent as I watched your progress. I really appreciated how well prepared your team was to do the work and finish it, putting in extra effort.
You and your team did extra unexpected but much appreciated work and you were there the whole way helping us out, proving updates, putting our minds at ease, and conscientiously achieving our mutual goals for the clean up.
Thanks again very much. Go 911 Hazmat!